Jun 21

an interview with Yahvinah from Soulveg

Australian Vegan Business, 21 June 2008

darah

Darah Morris (Nicholas) of Soulveg

Husband and wife Darah and Yahvinah Morris make up the wonderful Victorian catering business Soulveg. Renowned for cheesecakes that are available in a myriad of flavours and mini as well as regular sizes, they also have an array of other food on call, including wheat based protein strips, soy and wheat meet balls, cheezy spreads, plus cakes and pies galore.

These can be bought wholesale or for your next dinner, however they also cater for functions and events with a typically broad range of food from wraps and burritos to salads and breaded tofu. You can even give your catering a culinary theme such as African, Soul Food, Middle Eastern and… Aussie BBQ!

Alright, so they have African style food, but what do African Hebrews have to do with anything?

They were instrumental in helping Soulveg take off.

Actually they’re the African Hebrew Israelites of Jerusalem. Only they’re based in Dimona, Israel, not Jerusalem. Would you have guessed they run restaurants? Well they do, and not only that, they operate the Soul Vegetarian Restaurant chain, probably the largest vegan restaurant chain on the planet, with locations in various US cities and countries around the world.

By early 2005 Darah and Yahvinah were under Soul Vegetarian’s wing. They volunteered for around 6 months at Soul Vegetarian East in Chicago, but also trained in Los Angeles and Texas as well as Germany, Israel and Thailand.

By March 2006 they were in business, and later that year Darah was in the running for the $100,000 Nescafe Big Break award. The plan, if he won, was to open a restaurant. That didn’t happen, but he still came out with $15,000 for making it to the finals.

Two years later Soulveg continue with their impressive range of food and variety of culinary themes.

Yahvinah tells us more…

Did you have any experience in food service before starting Soulveg?

We volunteered in Soul Vegetarian East, one link in the largest vegan food chain in the world, for about 6 months in total. Darah had some experience in the industry working with a pizzeria and an aged care facility, and I had some other experience in Soul Vegetarian before I came to Australia.

A fair bit of planning seems to have gone into the business, at least in terms of food. How long did you spend preparing Soulveg before you started up?

We spent a year overseas training and planning to start a business in 2005, and upon returning to Australia in November 2006 we both persued a Certificate 4 in small business management and created an in depth business plan, and I persued my food safety supervisor training! So by February 2006 we were ready to go!

You only started the business in March 2006, yet later that year Darah was a finalist in the Nescafe Big Break. What are your thoughts on that experience?

I think it was a great way for us to spread the word about our business in the beginning stages, we received a lot of support, and the money that we got was VERY helpful in getting our own equipment!

Did you have any problems establishing yourself initially?

As with any business, it was very difficult to source suppliers, and not having worked in the catering industry – let alone in Australia – we had a pretty steep learning curve to find out how things were done! It’s actually funny but we originally planned Soulveg to be a vegan sandwich stand that would function outside, but it just evolved into a catering business!

The story of Soul Vegetarian, the people who taught your your skills, is an inspiring one. Are you connected with them in any way, apart from being taught by them?

We have many friends and family who are a part of the community in Israel, and we also share their beliefs. Since we have started our business they have been very supportive with advice and motivation. We owe so much to them for teaching us everything we know!

Did it cost you much to get going?

Well lets just say we put everything we had into it! Soulveg was not something that we took lightly, so we did anything, and everything that we could to provide the best services possible!

Over 7 days, how much time a day on average would you say you spend working on Soulveg?

I work probably 10 hours a day. Although our business is quite established, we are still in the infant stages, and I spend a lot of my time revising the menu, speaking to clients, planning events, chasing up suppliers and creating the infrastructure.

Do you have some food on hand ready to go?

We create all of our food on demand. It reduces the need to have too much stock, and it ensures ABSOLUTE freshness.

Where do you store it all?

We store all of our catering equipment, and items that we take on site in a large storage room. Because we do everything on demand we don’t really store raw ingredients, except gluten flour and TVP.

How have things been going since you began in 2006?

There are always ups and downs, mostly because catering is a highly seasonal business! We have on the whole been growing steadily, we have now done several weddings, and other large events, and we are branching out into food service and other exciting directions!

What are your next goals in the business?

I would like to revamp our entire menu since we have focused Soulveg to catering and food service entirely, and I am actually in the process of planning and registering two additional businesses. One is called Tarts to Go which will provide gourmet tarts through various channels in Victoria, primarily outdoor vending. The other is still in the pilot stages, but we will offer 5 days worth of freshly cooked lunches and dinners to busy people – we are actually just finished with the first week of that program! So if anyone is interested in that, please feel free to contact us for more information!

Your website says you’d like to become a Holistic Dietitian.

Actually my focus has shifted a bit, I have decided to get Soulveg to a certain level of establishment first, and then I will have the time to gain the experience that I need – a Diploma in Nutrition and Dietetics, and a naturopathy qualification.

Your site also says Darah would like to help improve the health of indigenous people in Australia through diet. Is his aim to do this through a vegan diet?

Yes, we only promote the vegan diet, but we approach everyone with the same amount of acceptance and understanding because we know that everyone is at different stages of their development, and sometimes if you pressure people to do things you get the opposite effect. Not only the Kooris, but the non-indigenous Australians at large are very surprised about what the vegan diet has to offer, so all we can do is create delicious foods and keep providing the information that people need to make the informed decisions about their health.

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Jun 3

jesswithlily

Jessica with Lily from Edgar’s Mission

Obscenely wealthy men were a kind of catalyst for Jessica Bailey. (Find out how further down.) They prompted her to open the first online vegan store in Australia in early 2002 – the Cruelty Free Shop. These days, Google’s top result after searching for ‘vegan shop’ isn’t Pangea in the US or VeganStore in the UK but the Cruelty Free Shop.

In November 2006, Jessica organized the first Cruelty Free Living Festival in Sydney (although the first vegan festival there was the VeganExpo in May that year).

This year the Cruelty Free Shop won Favourite Aussie Vegan Business in the inaugural aduki veg awards.

What’s Jessica doing right? How did she get going? Did the store cause her any sleeping problems?

Australian Vegan Business shares all…

Did you spend time looking into the shop before deciding to go ahead?

Trying to find certified cruelty free and vegan products meant traipsing around multiple shops and often ending up having to order speciality items from overseas which made shopping quite an onerous task. I figured that if I felt that way then other vegans must too. Fortunately I was working at the time for a web hosting company and was able to make use of their software and hosting services for free. So I just got on and created the Cruelty Free Shop with lots of faith but little research.

Since you were able to create the storefront for free, could you get going without spending too much?

I didn’t have very much money to invest and wasn’t really interested in going in to debt so I invested the minimum possible which was about $500 most of which was for stock. I sent out press releases and got a bit of free press but it was a very slow start, more like a hobby for the first couple of years.

Was Vegano already running when you started the Cruelty Free Shop?

I started the Cruelty Free Shop in 2002 and was the first online vegan store in Australia. I was inspired by UK and US stores such as Pangea in the US and the UK Cruelty Free Shop and realised that Australia had nothing similar. Vegano followed a couple of years later and I welcomed them to the scene – the more vegan businesses the better! Unfortunately they didn’t last very long and since then a few others have come and gone as well. I think maybe the Australian vegan market is not quite big enough to support more than one online store yet but it will be soon!

Note: The Cruelty Free Shop in the UK closed in January, however the Dr Hawden Trust which ran it continues to operate.

What background in business did you have before starting the shop?

I was an IT project manager working for major telcos for ten years, when one day I realised that if you made any of these big companies disappear nothing would really change and that all I really was doing was helping to make a few obscenely wealthy men even richer. At that point I realised that I wanted to do something that actually made a difference. I felt that by making cruelty free, vegan products more accessible to people they would be more likely to use them not give up because it was too hard. Emails over the years from people thanking me for providing this service have made me feel I made the right choice and am, in some small way, making a difference.

How long did it take for things to take off?

Define take off! If you mean until I could quit my other jobs… 5 years, this certainly wasn’t an overnight success!

Did you ever have doubts about continuing?

NEVER, this is my dream job! I had to work other jobs part time to keep it going for years but never doubted I was doing the right thing. My work is my passion, I feel so lucky to be able to combine the two.

What did you find was the most difficult aspect of making it work?

Letting people know the shop exists. The difficult thing is that vegans don’t all come from one socioeconomic group or read the same magazines or newspapers so it is really hard to figure out how to advertise to effectively reach them.

Do you do much paid advertising?

I used to do print advertising but it really didn’t work so now the only advertising I do is online and that’s a lot more effective as people are in a position to visit the shop straight away.

How many customers do you have a week?

Now I have about fifty customers a week. At the start it was one or two!

Do you have any people working for you?

For the first few years I worked part time elsewhere and ran the shop in the evenings and only in early 2007 was I able to start working full time on the shop. In late 2007 I hired a helper two days a week as sales had grown to a point where I was having to pack orders at midnight and I needed to get some sleep!

What’s your take on fair trade?

All for it.

You organise the Cruelty Free Festival as well. The one coming up this year is your third. Is organising it a challenge?

I attended the Melbourne Cruelty Free Expo in 2005 and came back to Sydney determined that Sydney should have an event like this. At that time there were no events promoting cruelty-free or vegan living here so I pitched the idea to the Animal Liberation NSW committee and they loved it. I ran the first Sydney Cruelty Free Living Festival for them in 2006. The goal of the festival is to show the public how every one of us can make a difference for animals by making simple changes in our every day life, changes such as: kinder dietary choices (veganism!), buying cruelty-free products, adopting homeless animals, supporting animal charities etc.

Yes it is a challenge to organise the festival, the first time around I’d never done anything like it before so I was making it up as I went along. Last year was easier as I had a template to follow but this year we are taking the festival outdoors so that we can have bands playing all day and lots more stalls, this move has introduced a whole new batch of challenges to deal with – it’s never boring!

The most difficult aspect is dealing with all the paperwork, red tape and rules created by the councils and government.

Do you have a system for managing your time?

Lists, lists, lists. I live my life by to do lists coded by degrees of urgency.

What do you think are the key factors in making the shop a success?

Always finding new and interesting products to keep people’s interest and never waivering from our vegan principles!

Are there any tips you have for someone who’s thinking of starting up a vegan business?

Do it! Just don’t expect to make money from it, at least not for a few years…

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Feb 29

There are various national and state government agencies that offer guides to establishing and running a business in Australia. Some of them follow.

NATIONAL

* Business.gov.au
* IP Australia: Patents, Trademarks, Designs and
Plant Breeder Rights

* NEIS – A scheme for unemployed people to start businesses
* Smart Start – from IP Australia

AusIndustry also offer a range of concession, incentive and innovation programs.

ACT

* Business and Industry Development

NSW

* NSW Small Business
* Business Topics
* Biz NSW

Northern Territory

* Northern Territory Government – Business
* Territory Business Kit – for starting and running a business

Queensland

* Starting Your Business
* Smart Small Business
* Business and industry

South Australia

* South Australia.biz – the main government business website
* Blis – Business Licence Information Service

Tasmania

* Business Development – Small business assistance
* Tasmanian Business Licence Information Service

Victoria

* Business Victoria

Western Australia

* Business Link
* Small Business Development Corporation
* Starting A Business In Western Australia – State Library

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Feb 25

By Sophie Fenwick-Paul and Tim Barford.

Sophie is part of the ActiVeg website network and Tim is the founder of the Bristish vegan company Yaoh and the Bristol Vegan Fayre.

There are some enterprising vegans out there wanting to make and sell lovely products. We (ActiVeg) claim no great knowledge about setting up businesses, so always get professional advice and talk to others who have done similar, but here are a few ideas to consider to get you going.

Building your ideas

Firstly, get as much advice from people with experience as you can, such as similar businesses in other areas that you won’t be in competition with, and potential outlets for your products.

Consider all possible ways of selling your products, such as through the web, other vegan and veggie businesses, school and village fetes, craft fairs, specialist wholesalers, independent wholefood stores and delicatessens, local markets, vegan and veggie festivals and roadshows.

Building your business plan

Think of all the main costs and equipment you’ll need and what kind of prices you’ll need to charge. Get advice on making a business plan to help think things through.

The first thing to do is to contact your local Council telling them you want to set up a local business. They are likely to provide business support and also tell you what standards you need to apply, particularly with respect to food hygiene and public liability insurance. If it is likely that you will need to get a food hygiene certificate they can tell you about local courses, or you can train on line too.

Ask the organisers of markets if they have any plots available and what requirements they have of sellers as well as what they charge so you can work out your costs. Ask if they will do you a lower rate for a start up business, as the worst they can say is no.

Promotion

Once you are certain you are going to set up, it’s never too soon to get people to know about you.

These days it is pretty much essential to have a web presence, even if you are not selling through the web. ActiVeg’s suggestions for making use of the Internet as a contact or group are pretty relevant for small businesses too.

Tell your local vegan and veggie contacts and groups about your products and even ask them to be your first point of call for feedback on your developing products so you can get an idea of which ideas work best.

A good way to increase your profile is to offer to bring your food or other products into your local radio station for sampling, especially with a seasonal theme, like Christmas or Easter or Valentine’s or Vegan Week/Month (November). Mention your business name and where you sell while on air and enthuse about health benefits, etc.

Also tell your local paper and think of something photogenic like you and your most colourful/exciting products for them to feature and suggest this.

Veggie festivals and vegan free food fairs in your area would be good ways to get your products known about and tasted by your potential market. Also think of other niche groups, such as religious and health issue groups that might have similar needs (eg egg-free for Hindus, dairy-free for asthmatics) and look out for local events or organisations for them.

You may also think of getting the Viva Trademark. You could also get the Vegetarian Society Trademark.

food tasting

You can gently and positively tell customers about veganism too, by providing information on your website and materials, or simply having relevant vegan leaflets with your merchandise, or to hand if people ask questions.

Tell ActiVeg! We love to celebrate new vegan initiatives, so tell us and we’ll tell the world!

Advice from the horse’s mouth

Tim Barford of Yaoh, a successful long-standing completely vegan business that also supports vegan campaigning, has some strong words of advice.

tim barford

This is his take on it, full of sense:

It would need a book written, it’s such a minefield starting a business and getting it to be successful. I believe the figures are something like 80% of small businesses started go out within two years. To then make it through another 3 years is even rarer.

The trouble about giving advice to people like this is there’s just so many variants etc, literally it would take a book to properly advise. Probably the best advice is to invest in a ‘business advisor’ to see you through the first two years, someone who can tailor advice to the business concerned, and advise throughout setup and the eventual slow road to success and perhaps even one day profitability……but in the meantime here are a few more tips that perhaps need to be added, focused on:

  1. Margins margins margins. Most of us don’t get our margins right. The main thing is to leave enough room for people to resell your product/service. Most of us have no idea at all, even people who are established. If you are selling food/Bodycare – are you selling direct to public? Or direct to a shop who sells to public? Or to a distributor who sells to shops who sell to public. Everyone will want a wage – does the margin allow for this? Do you know what the trade standard margins are? For instance with natural Bodycare its 33% POR (Profit on Return) That means if the shop sells at £1, they pay £0.67, but for Food its 25%, which means they pay £0.75 for every pound they take. If you want a distributor to sell on to shops, which is how the shops like it (they don’t like loads of small accounts and suppliers, too much work) then the distributor will want min 25%, and free shipping. So that means you as the supplier receives from the distributor £.50 for Bodycare, but £0.56 for food Can you survive on that? Is it enough, after costs, materials, promotion, taxes, etc? If not – put the RRP up!!!! So many people fail to get this. So they do all the hard work, get a good idea going, and then find it isn’t sustainable.
  2. Costs – be scrupulous – don’t ignore a cost, even if it is small. It can soon mount up. Here’s a good one – my mate Fred drinks water all day at work, and I buy reverse osmosis water from Wild Oats. I worked out the other day that since he started work he’s drunk over a grands worth of water whilst working here!!!! You have to take into account absolutely everything into how much things are gonna cost to function, otherwise you don’t get a big enough margin to be sustainable. So many people mess this one up.
  3. Don’t get TOO ethical and restrictive – you have to be flexible. Bear in mind if you are in the vegan market, 99% of your potential customers are not vegan. And don’t be shy of making some kind of margin for yourself, its not a crime to make a few quid in life. Its how you earn it and what you do with it that is far more important, and so many people in this trade are scared of actually making anything for themselves in case they get accused of being ‘breadheads’ or ‘in it for the money’ or some other heinous accusation. A good example of this is our Bristol Vegan Fayre. I’ve never put in for a wage, despite paying everyone else, and the last show over 1000 hours unpaid work, then we lost 5 grand. That is not a sustainable approach. I’ve got to grow up, put myself on a wage, and make sure the next one doesn’t wipe me out. That would be a real shame. Happens to so many well intentioned people. And so many good ideas and businesses go down the panny cos people are afraid to make a pound note out of something ethical.
  4. Are you reliant on one product/one source for your business? Can you diversify? If not – what happens if you lose your supply or competition comes along and takes over your product/sales
  5. Think of it like a marriage. Do you still want to be waking up to the same person in 5 years time? Or are you going to be fed up, and stuck with it? If you don’t wake up in the morning enthusiastic, passionate and motivated in 5 – 10 years time – is it a good idea to get started?
  6. Be prepared for failure. There’s many many reasons why businesses don’t succeed, and sometimes its just not your fault. Are you gonna beat your self up mercilessly for the rest of your life just because something doesn’t work out the way you wanted? Are you prepared for failure as well as success?
  7. There’s a lot more – so get as much advice and help and thought as you can before you start and as you go along.

The source of the article, ActiVeg

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Feb 25

Ok, so there’s a potential market with the scope to be successful if you do things right. But how do you get things started? This article features some tips from Tim Barford of Yaoh, a vegan company:

That story mentions making contact with your local council. There are also other government sources around to help you establish and run a business…

In 2002, Jessica Bailey started Australia’s first online vegan store – the Cruelty Free Shop. Four years later she organised Sydney’s first Cruelty Free Living Festival. In 2008 the Cruelty Free Shop won Favourite Aussie Vegan Business in the first aduki veg awards.

This interview with her discusses how she started the Cruelty Free Shop, some details about running it, and the Cruelty Free Living Festival:

In March 2006, after training with the largest vegan restaurant chain in the world, Darah and Yahvinah Morris burst on to the scene with their catering business Soulveg. Only a few months later, Darah won $15,000 as a finalist in the Nescafe Big Break.

Yahvinah explains how Soulveg got going, where it is now, and plans she and Darah have for more businesses.

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Jan 18

The Arizona Daily Star article shows there’s a vegan market in the US, but what about Australia?

Emily Clark of Aduki Independent Press tells how she owes much of her success to the vegan market here…

Even Japan, a seemingly unlikely candidate, has taken to veganism – albeit in a different way than here and in the US.

The following article points out that Japan already has some experience with the vegan diet – going back to the 600s!

While it says most Japanese aren’t serious about becoming vegan, this isn’t so different to here, and shows that vegan businesses can be successful despite signs to the contrary.

The trick is in finding the right angle.

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Jan 17

Without any vegan business information you might be worried you’re only going to get $2 a year out of that fantastic vegan burger joint you want to open.

Sure, it’s probably not going to be easy.

But what could your market look like?

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